Remote Control Support

Generally, the operational demands on intralogistics systems are very high. At the same time, a high degree of availability is required. The ERG service organization provides a 24-hours support, in order to be able to react promptly in critical situations. The first approach in analyzing the nature of such a situation is the remote access to the PLCs and computers of the system installation. Thus, downtimes are reduced considerably, and on-site service can be avoided.